AI

“No, no, no, no. You gotta listen to the way people talk” – John Connor Terminator 2

In 1997 IBM’s supercomputer “Deep blue” became the first AI to beat a reigning world chess champion. Though Kasparov went on to win the series 5:1, it was a significant milestone. These days a grand master can only occasionally beat a chess engine like Komodo or Stockfish running on an ordinary laptop.

In the more complex game of Go, the significance of moves played by Google’s self learning AI AlphaGo Zero, remain opaque to analysts until the game has played out.   But chess is only one, simply defined measure. Computers don’t yet make good jokes, perhaps because jokes stop being funny when they have to be analysed, let alone programmed. That said, an artificial comedian might not be far off.

“I do not see why [the computer] should not enter any one of the fields normally covered by the human intellect, and eventually compete on equal terms. I do not think you can even draw the line about sonnets, though the comparison is perhaps a little bit unfair because a sonnet written by a machine will be better appreciated by another machine.”

Alan Turing – London Times 1949
Image intended to show how modern tech is equally applicable and relevant to older generations
Everyone needs assistance at some time

AI is here to stay. Google has invested heavily in the technology and sits on unimaginable amounts of data (estimated to be 10-15 Exabytes). It’s “Assistant“, included with Android phones, tablets and laptops, connects to cloud based AI for “federated learning” and is surely already better at predicting online behaviour than humans are. Computerised diagnostic health systems already out perform skilled clinicians in evaluating retinal scans (diabetic retinopathy) and mammograms.

Such technology looks set to revolutionise everything, including web development.

Quantitative research with statistics outlines what's going on, and qualitative research with people explores why it's like that.
Quantitative research can outline a picture for qualitative methods to “colour in”

Traditionally, testing a page’s compliance with accessibility standards has been done by submitting its URL to an online validation tool. Now, with the freemium version of Google analytics established as the first choice for measuring the performance of small and medium sized websites, sophisticated algorithms combine with big data to detect and diagnose usability issues e.g. which text on a page was overlooked and the behaviour that preceded online orders being submitted or abandoned.  

Statistics show what is happening, but not necessarily why. Traditionally, that’s been found by asking and observing people often in smaller studies (qualitative research). But perhaps AI will shortly provide both qualitative and quantitative information from automatically analysing billions of interactions, benchmarking and comparing similar sites, discovering behavioural patterns, and tracking both positive and negative outcomes as a matter of course.

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