The research plan
UncategorizedPlan for each phase, each sprint and update the plan
A research plan can be one of the outputs of a design sprint, when there is one. If not, it's still helpful to write one as soon as possible. To be accessible to both team and stakeholders,…
Not all surprises are welcome
UncategorizedA good reason to start researching sooner rather than later is to address the questions and inform the decisions teams have at the start of a project.
Challenges with designing local government services
UncategorizedA recent assignment with local government brought home the challenges of introducing digital, agile and service design into a traditional service provider; into an environment that's neither digital first nor by default.
In the UK local statutory…
A language of visual design – the grammar of digital engagement
UncategorizedResearching for a county council involved looking at other local government websites to see if there was a structure to the visual design, if they used a visual language.
Unlike Gov.uk which is very uniform and accessible, local authority sites…
Formative research – techniques and tips
UncategorizedThe post "Different types of research", categorised user research as either formative or summative
(aka generative/evaluative): -
Formative investigates environmental and human factors, constraints, opportunities, behaviours,…
Different types of research
UncategorizedWho researches what
In the world of UX and UR, research can be crudely categorised into -
Formative - What's useful
Summative - What's useable
The first helps to create the product by investigating its context, environment,…
Analogue, digital, visibility, affordance and Klingons
UncategorizedIt might not zap Klingons but nonetheless I know what to do
If you don't remember the original Star Trek, you'll probably not recognise the quote or think the green Dymo printer resembles a phaser gun.
The idea…
A checklist for evaluating webforms
UncategorizedHeuristics
At some point, looking for a definition of "heuristic" turns up: "rule of thumb", which might or might not be helpful depending on whether you know that means "rough and ready", widely accepted, approximations that are "good…
Internet access by age demographic
Uncategorized
Data from the UK's Office for National Statistics represented in an Excel radar (spider) graph.
It shows 37% of those surveyed aged 65+ had accessed the internet in a three-month period; which seems high for the demographic.
It would…