Patient contact with health services

Visualising_data

"More time is spent researching, analysing results and gleaning insights, than communicating the results" - discuss. That detracts from the impact of research, and doesn't help answer the important question - "So what?". Visualising_data helps…
Post it notes stuck to a wall

Taking down a wall of sticky notes – visualising_data

The patent on sticky-notes apparently expired in the 90s, some time before UX took off. That's 3Ms loss, as user research consumes vast quantities for collecting and visualising_data. What to do with a great mosaic of comments ? A wall…

Different types of research

Who researches what In the world of UX and UR, research can be crudely  categorised into - Formative - What's useful Summative - What's useable The first helps to create the product by investigating its context, environment, user needs…
Title printed by Dymo

Analogue, digital, visibility, affordance and Klingons

It might not zap Klingons but nonetheless I know what to do If you don't remember the original Star Trek, you'll probably not recognise the quote or think the green Dymo printer resembles a phaser gun. The idea…

A checklist for evaluating webforms

Heuristics At some point, looking for a definition of "heuristic" turns up: "rule of thumb", which might or might not be helpful depending on whether you know that means "rough and ready", widely accepted, approximations that are "good…